Bridge Mix Candies Response to Me?

Can you rate this customer service? How well did this company provide detailed information
and provide a satisfactory response?
When you are dealing with a customer, how do you respond with your customer service?
Ferrara Candy Company response to your comment
Mon 9/14/2015 12:50 PM
 ***This is a copy of a letter being sent to you by postal service.  Please allow 3-4 days for arrival.***

Mr. Joe Crews
Dear Mr. Crews:

Thank you for contacting Ferrara Candy Company regarding Brach’s® Bridge Mix. Hearing from our consumers better enables us to continue to provide quality products and services.  Consumer feedback is very important to us, and we appreciate the opportunity to respond.

Ferrara Candy Company made an adjustment to this product formula. The brazil nuts were taken out of the mix and almonds were added in.  I apologize if you did not find almonds in the mix.

We will be evaluating consumer reactions and responses to the changes in this product on a weekly basis in an effort to determine consumer impact.  Your feedback is important to us, and the information you provided will be considered as we review and evaluate the changes to this item.

Thank you for taking the time to contact us with your inquiry.  Please visit our website at http://www.ferrarausa.com for additional information about our products and services.

Sincerely,

 Mickey Baker
Consumer Relations

Enclosure:
1 Brach’s® Coupon

000194384A

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About CrewsCrane

President/CEO of CCTI, Inc. providing Crane, Hoist, and material handling services. To include mobile and overhead crane training, inspections and services. Provide training for 10 & 30 hr OSHA courses, aerial/scissor lifts, and forklift. Up to date inventory of Hoists, Slings and below the hook devices.
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